Nortel Phone Systems

Nortel BCM Business Phone System

Business Communications Manager (BCM)

Business Communications Manager (BCM)
delivers small/medium-sized businesses and branch offices the only
converged voice/data solution in the industry, providing a choice of
IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar,
and Communication Server 1000 investments, BCM has the capabilities
businesses need including telephony, unified messaging, multimedia call
center, interactive voice response, IP routing and data services such
as firewall, wireless, and more.

	The Business Communications Manager 50 is designed specifically for the small to medium business. The BCM 50 is an all-in-one, affordable platform for converged voice and data communications with 3 to 20 stations, yet scalable to serve more than 40 stations.   Target User: 3-20 Number of digital stations: 4-44 Number of IP stations: 32 Number of voice mail ports: 10
	The Business Communications Manager 200 is ideal for sites with 20 to 32 users, offering flexible deployment and expansion options with two bays for your choice of media bay modules. Target User: 20-30 Number of digital stations: 16-48 Number of IP stations: 90 Number of voice mail ports: 32
	The Business Communications Manager 400 serves sites with 30 to 200 users, with four bays for media bay modules plus the option to add an expansion chassis for additional media modules. Target User: 30-400 Number of digital stations: 32-192 Number of IP stations: 90 Number of voice mail ports: 32

Business Communications Manager Overview:

• Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
• Simplified
  network infrastructure cuts costs by connecting IP phones over the LAN
  wiring system, seamlessly extending features to multiple sites through
  IP connectivity and streamlining network management. IP trunking
  enables a business to optimize network bandwidth and reduce network
  costs.
• Redundancy
  options, including power, fans and hard-drive, automatically detect
  failures and switches over seamlessly without any loss of service. This
  optional feature provides protection where security and reliability are
  the key drivers to communications systems.
• Browser-based
  management simplifies installations, and provides an intuitive,
  wizards-based method of managing the network from any Web-enabled
  workstation.
• Unparalleled telephony features -
  with the most complete telephony feature offering for small sites, no
  business has to make compromises on how to process critical customer
  calls.
• Full suite of applications - including voice messaging,
  unified messaging, interactive voice response, multimedia call center
  and wireless, enable your business to streamline costs, be more
  productive, and better serve customers.

Related Nortel Products

Features & Benefits

IP Telephony
supports powerful new e-business applications that level the playing
field with larger competitors, extend network services to remote
workers, increase portability, simplify moves and changes, and
eliminate toll charges on site-to-site calls.

Universal Internet Access
for all connected users and workstations, including access to corporate
intranets, support for intra-site Virtual Private Networks (VPNs), and
remote connectivity for mobile or home users.

Call Center Applications combine the reach of the Web with personalized agent interaction and customer support.

Wireless Solutions
break the chains that tie users to their workstations, giving Call
Center agents hands-on access to samples and supporting wireless
scanners for efficient inventory procedures.

Hybrid Environment
leverages existing investments in Meridian, Norstar and Communication
Server 1000 systems, offering a future-proof migration strategy.

Unified Messaging
allows users to manage all their voice, fax, and e-mail messages from a
single application on their multimedia-equipped PC or laptop.

Interactive Voice Response allows businesses to offload routine
transaction and customers to access pertinent information 24 hours a day, 365 days a year.

Centralized Voice Mail and Management
The networking capabilities of IP telephony make centralized
applications for messaging and management more cost effective than ever
before. Enterprises receive the benefits of standard greetings, global
administration, and a common interface across their network.

Nortel BCM Options At-A-Glance

	Business Communication Manager 50	Business Communication Manager 200	Business Communication Manager 400
IP/digital mobility	-	X	X
Cordless mobility	X	X	X
Basic Call Center	X	X	X
Professional Call Center	-	X	X
Multimedia Call Center	-	X	X
IVR	-	X	X
IP music on hold	-	X	X
VPN tunnels	5	16	16
IP trunks	12	60	60
Integrated DSL	X	-	-
Integrated frame relay	-	X	X

Installation Services

System Installation, Programming & Training

Whether you have a Nortel, Nortsar, BCM or ESI Telephone system
we have the expertise to help you. If you are relocating and need your
system moved call us we can have you up and running with out missing a
call!

Need installation? We install business phone systems...